Terms and Conditions

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Welcome to Chispas al Corazón!
These Terms and Conditions outline the rules and guidelines for using our website www.chispasalcorazon.net (the “Site”) and purchasing our products or services.

By accessing or using this Site, you agree to these Terms and Conditions. Please read them carefully before placing any order.

General Information

Chispas al Corazón is an online shop offering personalized gifts, event decorations, and rental services for special occasions.

The website is hosted on GoDaddy, which provides the online platform that allows us to showcase and sell our products and services.

Use of the Site

By visiting our website and/or purchasing something from us, you agree that you are at least 18 years old (or have parental consent) and will not use our Site for any unlawful purpose.

You also agree not to:

• Copy, reproduce, or resell our content, designs, or images without permission.
   
• Interfere with the security or performance of the Site.
   
• Submit false information when placing an order.
   

Products and Services

We take great care in describing and displaying our products as accurately as possible.
However, minor variations in colors, materials, or handmade details may occur — that’s part of what makes every Chispas al Corazón creation unique! 

We reserve the right to:

• Modify or discontinue products or services at any time.
   
• Limit quantities per customer or order.
   
• Refuse service to anyone for legitimate reasons.
   

Orders and Payments

All orders must be placed through our official website www.chispasalcorazon.net or directly via our chat or contact email contact@chispasalcorazon.net.

To confirm an order, full payment is required at the time of booking.

For:

• Event decorations: orders should be placed 3 to 5 weeks in advance to ensure availability and preparation.
   
• Personalized gifts: please order at least one week in advance.
   

We accept payments through GoDaddy’s secure payment system and other authorized methods.

Refunds and Cancellations

Because every product and decoration is custom-made and personalized, all sales are final and non-refundable.

If there is an issue with your order (e.g., damage, incorrect personalization), please contact us within 48 hours of receiving your item. We’ll do our best to make it right with love and care. 

Cancellations for event bookings are not refundable once materials or preparations have begun.

Shipping, Delivery & Rentals

• Shipping: Delivery times may vary depending on location and order type. We’ll provide tracking details when available.
   
• Local Delivery: Available for selected areas; we’ll confirm details via email or chat.
   
• Event Rentals: Customers are responsible for the safe return of rented chairs, tables, or decor. Any damages or losses will be billed accordingly.
   

Communications

By contacting us, subscribing, or purchasing, you agree that we may send you emails or messages about your order, updates, or promotions.
You can unsubscribe at any time by emailing contact@chispasalcorazon.net.

Intellectual Property

All text, photos, designs, logos, and content on this website belong to Chispas al Corazón.
You may not copy, reuse, or distribute any content without written permission.

Third-Party Services

We use trusted third-party services, including GoDaddy for hosting, payment processing, and security.
Your use of those services is also subject to their own terms and privacy policies:
🔗 https://www.godaddy.com/legal/agreements/privacy-policy

Limitation of Liability

We strive to provide excellent service, but Chispas al Corazón is not responsible for:

• Delays caused by external factors (shipping carriers, weather, or supplier issues).
   
• Misuse or mishandling of products after delivery.
   
• Technical issues related to the GoDaddy hosting platform or third-party services.
   

Our total liability is limited to the amount you paid for the product or service in question.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our practices or for legal reasons.
Updates will be posted here with the new effective date.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

 contact@chispasalcorazon.net
www.chispasalcorazon.net

 At Chispas al Corazón, we’re committed to creating beautiful, personalized experiences with love, care, and a little spark of magic.